JIM’S PODCAST
Tune into our official podcast, where every week we delve into the authentic, unedited experiences of our franchisees and franchisors. Get a genuine glimpse into the life of running a Jim’s franchise through our commitment to complete transparency. Join us on this journey with our podcast.
The Jim’s Podcast is hosted by Joel Kleber, Chief Marketing Officer of the Jim’s Group.
Each week, I sit down with the people who make Jim’s what it is. Franchisees, franchisors, and Jim himself. We talk honestly about what it’s really like to build a business inside the Jim’s system. The wins, the surprises, the lessons learned the hard way, and the advice Jim has been sharing with business owners for decades.
If you’re researching a Jim’s franchise, these conversations are essential listening.
You will also find them valuable if you’re looking to start a business or franchise.
How does a Jim's Bathrooms franchisee grow to $3 to 5 million in revenue in about two years? Sam joins Joel Kleber on the Jim's Podcast to break down the systems, people and mindset behind his bathroom renovation franchise in Melbourne.Sam started with one territory in Dandenong. A year later he added Glen Waverley, then Ringwood. His three teams now complete 10 to 15 bathrooms a month, with each job taking 2.5 to 4 weeks from demolition to handover. Joel saw the process firsthand when Sam's team renovated his own bathroom.Sam explains why the hardest part of scaling is letting go of the tools. He hired a project coordinator, mentored his site supervisors for years before handing them teams, and built a bonus structure to keep good people.Systems carry the load. Sam paid a specialist to customise ServiceMate, so he quotes a standard bathroom in 5 minutes and every quote gets an automatic follow-up. His win rate rose once follow-ups stopped slipping. He also uses AI to show clients a design on site within minutes.You'll also hear how Victorian homeowners choose to renovate instead of paying stamp duty to move, how Jim's Bathrooms has grown to around 35 franchisees and is heading to New Zealand, and why Sam wants 5 to 6 teams next.
Reviews
A great insight into the principles that drive Jim in business and life. His sincerity and commitment to service shine through. Thanks to Jim and Joel for making this podcast available to people outside of the Jim’s Group.
Great innovation and so unique to the Australian franchising industry that one of its biggest players has its own podcast. Jim is great and provides so much value in every episode.
Very honest and open, refreshing from one of Australia’s most successful start ups.
